Chevron Corporation ITC ITSD NA Network Operations Voice Analyst - Contingent in Buenos Aires, Argentina

This is a position for Buenos Aires, Argentina only.

Responsibilities for this position may include but are not limited to:

  • IPT infrastructure administrator: CUCM, UC, UCCX, Disaster Rec, recording devices, PSTN reachability.

  • Support Network Global operations of the data, voice and secured network

  • System monitoring, Remedy queue management, incident management, initial troubleshooting, Coordinate on-site support, Escalation to Level 3 Design &Consulting Engineers or 3rd party vendors, Maintain system compliance and implement system upgrades.

  • Troubleshooting network problems and diagnosing and solving hardware or software related faults

  • Respond to escalation via page or call during off-hours

  • Prioritizing and managing incident cases at one time

  • Ensure operational excellence and network reliability

  • Ensure escalation and timely resolution of network incidents and problems

  • Participate in the Root Cause investigations when business incidents occur

  • Execute change management activities

  • Ensure network devices meet Information Protection standards

  • Support Business Continuity and Disaster Recovery Plans

  • Enforce a strong focus and disciplined approach to maintenance and improvement of network availability and reliability which includes development and continuous improvement of operational practices and processes

  • Able to work independently but in alignment with team goals

  • Rotational On-Call may be required, covering nights and weekends (Approx. 1 week every 2 months.)

Special Considerations:

  • Bachelor's degree in Computer Engineering or Computer Science

  • Experienced in infrastructure / operation support processes and working knowledge of ITSM

  • CCNA Collab Certification

  • Flexible in doing shifts and On-call Support

  • At least 5 years of experience supporting large enterprise voice networks.

  • Strong hands-on knowledge of Cisco voice systems. Experience supporting the following Cisco platforms, configuration & circuits:

  • Cisco Unified Communications Manager

  • Cisco Unified Contact Center Express

  • Cisco Unity Connection

  • Cisco Emergency Responder

  • Cisco Voice Gateways (Cisco Routers)

  • UCCX

  • Cisco IP Phone

  • Global Dial Plan configuration

  • SIP & PRI trunks

  • Cisco routing & switching

  • QoS

  • Familiarity with network monitoring tools (e.g. Splunk, Voyence, NetQoS, JunoSpace, etc.).

  • Fluency with Remedy incident and change management.

  • Advanced English both written and oral.

  • Desirable, but not required: CCNA and JNCIA certification or equivalent skill level required. Protocol Experience: EIGRP, BGP, MPLS, HSRP, STP, and others.

Selection Criteria:

  • Excellent coordination & prioritization skills

  • Strong leadership, teamwork, and business engagement skills

  • Ability to communicate at all levels of the business

  • A team player

  • Ability to work under pressure

This is a position for Buenos Aires, Argentina only.