Chevron Corporation Specialist, Quality and Training in Buenos Aires, Argentina
This is a position only for Buenos Aires, Argentina.
Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. Chevron explores, produces and transports crude oil and natural gas; refines, markets and distributes fuels and other energy products; manufactures and sells petrochemical products; generates power; and develops future energy resources. Chevron values integrity, trust, diversity and ingenuity.
The Chevron Business Support Center (BASSC), located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position of Specialist, Quality and Training . Successful candidates will join the Human Resources Shared Services Center, which is initiating operations in Buenos Aires in 2019. The Human Resources Shared Services Center will be part of a successful multifunction service center with a workforce of more than 500 employees, that delivers business services and solutions across the globe since 2006.
Key Job Responsibilities
•Leads the development of HRSS’ QA program including the development and ongoing monitoring and analysis of performance standards.
•Develops the strategy for QA reporting, Service Level Agreements (SLAs), and performance metrics and scorecards.
•Leads all data and performance reporting, metrics analysis and leverages data to identify and recommend improvements.
•Implements, interprets and maintains QA standards including call monitoring, HR customer correspondence evaluation and provision of feedback to HRSS supervisors.
•Partners with different HRSS teams to monitor performance against metrics.
•Leverages performance metrics data to identify new training requirements and partner with operations teams to develop, refresh and deliver training.
•Identifies training needs and link recommendations to measurable objectives.
•Measures and analyzes effectiveness of training activities. Modify training content as needed.
•Leads annual FTE analysis and manpower analysis for HRSS.
Required experience and qualifications
•Bachelor´s degree in Business, Human Resources or related careers.
•+5 years of relevant experience. Strong background in Quality Assurance tools and systems.
•Demonstrated strong ability to identify training needs and facilitate trainings.
•Can work across all levels of management to build relationships.
•Experience in project management.
•Strong analytical skills and proven ability to think strategically.
•Knowledge and experience of Lean Sigma is strongly preferred.
•Proficient in Microsoft tools such as Excel, Word and Power Point.
•Experience in working with HR Information Systems, preferably Workday and Service Now
•Must be highly proficient in English.
•Strong verbal, written and interpersonal communication skills.
•Ability to work in a multicultural and diverse environment.
•Teamwork and customer service skills.
This is an exciting opportunity to join a new operation, getting involved in a new project and living the energetic and challenging environment of a startup! The company offers a competitive base pay, annual variable compensation, work from home program, family health premium plan, supplemental life insurance, day care subsidy, English lessons and Educational Assistance Program.