Job Information
Chevron Corporation Lead Customer Service Representative in Caltex Tianjin Lubricants Plant, China
Total Number of Openings
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
Maintain and build relationships with sales team and other related functions by providing Customer order management, inventory confirmation, product distribution control in a specific period, customer delivery lanes maintenance, sales order delivery arrangement, customer complaint handling, monthly OTIF report generation, MTD sales report basic data provision, sample order processing, empty packaging application and processing, market collusion inquiry, annual customer satisfaction survey, communication channel between supply chain and sales, provide supply chain and product information for new business bidding, provide product and logistics consulting to customers, regular update and strict implementation of SLA and other related services.
通过提供客户订单管理、库存确认、特定期间的产品配送控制、客户交付通道维护、销售订单交付安排、客户投诉处理、每月 OTIF 报告生成、MTD 销售报告，维护和建立与销售团队和其他相关职能部门的关系基础数据提供、样品订单处理、空包装申请及处理、市场合谋查询、年度客户满意度调查、供应链与销售沟通渠道、为新业务招标提供供应链和产品信息、为客户提供产品和物流咨询、定期更新并严格执行SLA及其他相关服务。
Align and Inspire - Set clear expectations & align teams on shared goals & outcomes. Communicate transparently. Support others in times of need. Align chevron’s requirement on corporate compliance, diversity & inclusive.
Build Relationships - Take responsibility for outcomes. Foster positive relationships. Ensure inclusive treatment of others. Share information & resources. Promote healthy debate. Keep positive and efficiency communication with respective parties, call customers by customers call us. Pass the information from customers / sales to supply chain. Ensure the voices from customer and sales well got and needs supported by supply chain team, to make customer satisfactory well.
Grow Capabilities - Recognize others. Adjust behavior based on feedback & provide feedback to others. Encourage new ideas. Adapt to change. Enable others to develop beyond existing skillset. Has the abilities to learn from company resource and outside resource, keep self-improvement by learning from the daily work or various ways, enable strong capabilities to fit the work.
Deliver Results - Empower others to make decisions. Identify important data for decision making. Remove barriers to achieving results. Use impactful data to track performance. Demonstrated knowledge of Fuels or Lubricants supply chain, and tools, processes, and best practices. Ability to seek out improvement opportunities to reduce costs and improve reliability. Demonstrated ability to work collaboratively, and influence others to drive organizational change. Cooperate and support sales team to provide excellent service to customer to make the business progress in China market.
Any other tasks assigned by supervisor.
协调和激励 - 设定明确的期望并使团队就共同的目标和结果进行协调。透明地沟通。在需要时支持他人。协调雪佛龙对企业合规性、多样性和包容性的要求。
Align and Inspire - Set clear expectations & align teams on shared goals & outcomes. Communicate transparently. Support others in times of need. Align chevron’s requirement on corporate compliance, diversity & inclusive.
Build Relationships - Take responsibility for outcomes. Foster positive relationships. Ensure inclusive treatment of others. Share information & resources. Promote healthy debate. Keep positive and efficiency communication with respective parties, call customers by customers call us. Pass the information from customers / sales to supply chain. Ensure the voices from customer and sales well got and needs supported by supply chain team, to make customer satisfactory well.
Grow Capabilities - Recognize others. Adjust behavior based on feedback & provide feedback to others. Encourage new ideas. Adapt to change. Enable others to develop beyond existing skillset. Has the abilities to learn from company resource and outside resource, keep self-improvement by learning from the daily work or various ways, enable strong capabilities to fit the work.
Deliver Results - Empower others to make decisions. Identify important data for decision making. Remove barriers to achieving results. Use impactful data to track performance. Demonstrated knowledge of Fuels or Lubricants supply chain, and tools, processes, and best practices. Ability to seek out improvement opportunities to reduce costs and improve reliability. Demonstrated ability to work collaboratively, and influence others to drive organizational change. Cooperate and support sales team to provide excellent service to customer to make the business progress in China market.
Any other tasks assigned by supervisor.
协调和激励 - 设定明确的期望并使团队就共同的目标和结果进行协调。透明地沟通。在需要时支持他人。协调雪佛龙对企业合规性、多样性和包容性的要求。
建立关系——对结果负责。培养积极的关系。确保包容性对待他人。共享信息和资源。促进健康的辩论。与各方保持积极、高效的沟通，由客户致电给我们。将信息从客户/销售传递到供应链。确保客户和销售的声音得到充分的倾听和供应链团队的支持，让客户满意。
培养能力——认可他人。根据反馈调整行为并向他人提供反馈。鼓励新想法。适应变化。使其他人能够发展超越现有技能。具有向公司资源和外部资源学习的能力，通过日常工作或各种方式学习不断自我提升，使能力较强适应工作。
交付结果 - 授权他人做出决策。识别用于决策的重要数据。消除取得成果的障碍。使用有影响力的数据来跟踪绩效。具备燃料或润滑油供应链、工具、流程和最佳实践方面的知识。能够寻找改进机会以降低成本并提高可靠性。具有协作工作和影响他人以推动组织变革的能力。配合并支持销售团队为客户提供优质服务，推动中国市场业务的发展。
主管分配的任何其他任务。
Comprehensive outlook on SC functions and good interpersonal skills due to the need to engage various functions inside and outside of Chevon organization.
Strong learning summary ability, risk identification and judgment ability, organization, coordination, and communication ability, written and oral expression ability, able to withstand pressure and willing to accept challenges.
Integrity and good professionalism.
Independent problem identifying and resolving ability. Self-motivated, execution and driving for result.
Good oral written English skill
Interesting in digitalization, fluent usage of VBA & Power BI.
Education background: Batchelor’s degree or above
由于需要参与 Chevon 组织内外的各种职能，需要对供应链职能和良好人际交往能力有全面的了解和掌握。
具备较强的学习总结能力、风险识别和判断能力、组织协调沟通能力、书面和口头表达能力，能够承受压力，愿意接受挑战。
诚信、正直，具备良好的职业精神。
独立问题识别和解决能力。自我激励，执行和结果驱动。
良好的英语口语和书面表达应用能力。
对数字化感兴趣，能熟练使用VBA和Power BI。
教育背景：本科及以上学历。
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at www.chevron.com.
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.