Chevron Corporation Customer Service Specialist in Cape Town, South Africa
Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy. To learn more, visit the Explore Chevron website.
We operate 100,000 barrels per day refinery in Milnerton, Cape Town, that produces gasoline, diesel, jet fuel, liquefied petroleum gas, fuel oil, paving asphalt and other products. Chevron South Africa also has interests in a lubricant oil manufacturing plant in Durban and maintains a laboratory and blending plant there.
Chevron is accepting online applications for the position of Customer Service Specialist located in Cape Town, South Africa through 24 July 2018.
Responsibilities for this position may include but are not limited to:
Order to Cash: Critical primary point of contact for Retail, C&I and Lubricant account and customers of South Africa and Botswana .Accepts immediate ownership of inquiries and assumes advocacy role in resolving order to cash inquiries and concerns. Accountable for timely resolution of issues within service level agreements and compliance parameters
Process fuel, marine and lubricant orders received thru phone, and email. Ensures orders are not accepted and delayed deliveries are communicated to the appropriate parties. Liaises with respective Business Consultants and Terminal for updates or changes in the orders
Execute other processes as deemed necessary including generation of Auto Replenished accounts daily sales, back-order reports, material safety data sheet requests, waste oil delivery and return of pallets inquiries, reprinting of delivery note, service stations contact list maintenance. Handle request for statement or invoices
Handle Starcard general inquiries, attends to Starcard user and merchant inquiries and requests. Escalate transaction and customer/retailer setup queries received via telecon or email to the Card Operations department
Assist with reporting requirements from customers/retailers for reports not received.
Processing of all Calcard applications received via the Service Centre. Follow up on Calcard production and delivery queries with the support vendors
Responsible for Chevron Business Point Level 1 Support: Manages Self Registration, password reset, access problems, link out to other application is successful but having problems with application. Provides CBP O&A training to Business Consultants and customers. Coordinates tickets for CBP issues
Resolve simple and complex customer complaints received against CSC or other departments, service station staffs, products/services or facilities, sales promotion and social media complaints
Work absorbed for BC’s productivity and growth project for outbound calls, card delivery, debt collection and others as needed
Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally dealing with Key Account Customers
Must demonstrate a strong understanding of customers’ needs / behaviors.
Excellent written/oral communication skills and ability to build effective working relationships
Strong time management and organisation skills
Strong problem solving skills
Attention to detail
Experience using SAP MS Office application
Relocation will not be considered within Chevron South Africa parameters.
Selected candidates will work in South Africa under the local payroll system and benefits.
Selections will be made in line with the Chevron South Africa Employment Equity plan.