Chevron Corporation Product Support Specialist in Louisville, Kentucky
Chevron is one of the world's leading energy companies, with approximately 48,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources.
Chevron is accepting online applications for the position of [[title]] located in [[filter5]] , [[filter4]] or within 100 miles of a major airport through September 18, 2019 at 11:59 (Eastern Standard Time).
We are looking for a Product Support Specialist to join our Lubricants Technology Team! This position is part of a team of six which provides product application support for internal and external customers for all Chevron and Texaco branded lubricants and coolants in the Americas Region. Broadly, the Lubetek function is part of a larger team that provides all levels of technical support and services in direct support for regional Chevron Lubricants Marketing and Sales teams. In addition, this position provides the opportunities to interact across the entire technology, sales and marketing organizations and works closely with the Regional Life Cycle Manager and the Global Product Development teams to implement product line and growth strategies in the region. This role provides an excellent entry into the technology organization and clear development paths to an expanding role in technology. You will be working in fast paced, call center environment with a heavy focus on team collaboration and continuous improvement culture.
Responsibilities for this position may include but are not limited to:
Responsible for providing Tier 1 & 2 technical support to internal and external customers.
Responsible for handling & documenting incoming phone calls to Lubetek hotline.
Responsible for handling & documenting incoming live chat and email requests from Chevron Lubricants.com website.
Performing specification/updates to competitive comparison entries for Product Match app in Salesforce.com.
Performing specification/product updates to lubricant specifications for third party equipment databases.
Provide correct product recommendations by verifying equipment manufacturer recommendations.
Provide competitive cross reference information to recommend the appropriate Chevron product for customers using competitive products.
Provide product compatibility guidelines for Chevron products to be used with competitive products.
Provide meaningful solutions when external customers face lubricant-related equipment problems.
Provide timely responses to product quality or performance concerns working with Sales, Supply Chain and Product Lifecycle Management as necessary to provide appropriate response.
3+ years of strong customer service experience
3+ years of experience with lubricant based equipment applications in the automotive, commercial or industrial segments
Intermediate experience with Microsoft Word, Excel, Adobe Acrobat, and Salesforce.com service platform
Must be able to multi-task in a fast paced environment
3+ years of lubricants sales experience
STLE CLS/OMA-1 Certified or willingness to work toward obtaining these certifications
Bilingual - English/Spanish/French speaking skills
Relocation will not be considered.
Expatriate assignments will not be considered.
Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
Regulatory Disclosure for US Positions:
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at email@example.com .
Chevron participates in E-Verify in certain locations as required by law.