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Chevron Corporation Customer Advocate, Commercial Products in Makati City, Philippines

Interacts with clients to provide support with billing requests, information requests, suggestions, and disputes.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Global Service Center Overview:

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

Chevron is accepting online applications for the Customer Advocate, Commercial Products position through December 07, 2022 at 11:59 p.m. PH Time.

Responsibilities for this position may include but are not limited to:

  • Attends to/resolves Global Aviation and North America C&I customers’ requests, inquiries and disputes

  • Answers calls and responds to emails

  • Documents calls and emails in Salesforce (case management system)

  • Coordinates with various groups in Commercial Products supporting the Aviation and C&I business in the resolution of cases (ideal number of days to close a case should be between 3-5 working days)

  • Performs the necessary analysis and research in resolving difficult and critical cases

Required Qualifications:

  • Bachelor's Degree in any business-related course

  • Minimum 2 years work experience

  • Good in oral and written communication

  • With analytical and problem-solving skills

  • Can multi-task and can work independently

  • With good attendance record

  • Open to be assigned to any shift as needed by the business

  • Must be a good team player

Preferred Qualifications:

  • Knowledgeable in SAP and Salesforce

  • Experience in phone support function

    Relocation Options:

    Relocation will not be considered within Chevron parameters.

    International Considerations:

    Selected candidate will work in the Philippines under the local payroll system and benefits.

    Working with us

    There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

    CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

    CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

    CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

    At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

    Benefits

  • Competitive salary

  • Allowances, medical and optical reimbursements

  • Health care coverage for you and your eligible dependents

  • Robust employee centred programs for health and wellness

  • Time-off to promote healthy work-life balance or to care for your family

  • Annual corporate incentive bonus when the company meets established goals

  • Recognition & awards program

  • Long-term savings plan

  • Life insurance

  • Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

  • Hybrid work model - work remotely from home several days a week

    Connect with us:

    Facebook (https://www.facebook.com/Chevron/)

    Instagram

    LinkedIn (https://www.linkedin.com/company/chevron/life/ca8371ee-b5cf-419e-8620-daab24959545/)

    Twitter

    YouTube Chevron (https://www.youtube.com/watch?v=tg_3WcrCM_g)

    YouTube Caltex

    Chevron participates in E-Verify in certain locations as required by law.

    Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at www.chevron.com.

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

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