Chevron Corporation Customer Service Representative (Direct Hire Contractor) in Makati City, Philippines
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Chevron is accepting online applications for the Customer Service Representative (Direct Hire Contractor) position through October 15, 2021 at 11:59 p.m. PH Time.
*Note that this is for 1 year contract employment only
Customer Service Representative
This position reports to the Supervisor, Oronite Customer Service Center (Asia).
Perform Order Fulfillment to regional customers in Asia Pacific (AP) and Pakistan, Africa, Middle-East (PAME).
Activities mainly revolve around sales order processing, delivery/logistic arrangement, billing and sales support.
Sales Order Processing
Process and handle multi-type sales orders from AP, PAME regions and local customers in Singapore.
Validating Customer Purchase Orders or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms and conditions. Negotiate or resolve any discrepancies prior to processing the order.
Track order status and provide regular feedback to the customers and sales team.
Liaise and coordinates with various work groups to resolve pricing, inventory, credit, quality and supply issues.
Arrange and coordinates pre-shipment inspection for countries with regulated import restrictions.
Ensures strict corporate compliance (sanctioned countries, boycotting countries, denied party list) for all orders processed. Seek legal counsel approval for orders shipped to Middle East and boycotting countries.
Liaise and coordinate with delivery team to ensure timely execution of delivery/shipment of orders to local and export customers.
Coordinates with supply chain and operations planning group on bulk vessel loadings.
Billing & Documentation
Ensure timely invoicing of all sales orders upon delivery/shipment.
Prepares shipping documents to the customer upon delivery/shipment.
Negotiates shipping documents with banks for trade sales via Letter of Credits, Documents against Payment or Documents against Acceptance terms.
Meeting and complying SOX requirement during documentation process.
Administers supply policy & FTA policy to all customers to recover additional handling costs when applicable.
Coordinates with customers on Supplier Managed Inventory.
Assist Sales Account Manager in customer’s enquiries (e.g. SDS, PDS, product availability) and involve in sales calls/visits, customer audits, customer training, sales meetings, etc.
Administer customer complaints and ensure timely resolution through coordination with respective work groups.
Coordinates with various work groups to resolve operational issues.
Work closely with Sales and Demand Planner to develop and improve on short term and long-term sales forecast accuracy.
Work closely with Demand Planner on orders above forecast.
Work closely with Regional Sales coordinator on order management.
Maintain and initiate change to customer profile in SAP.
Provide support to Ops Planning in maximizing blend size and daily production schedule.
Provide support to Procurement & Supply Chain on periodic evaluation of logistics costs (ISO/FCL/LCL freight).
Provide support to Finance group in improving collection efficiency.
Bachelor's Degree in any business-related course
Minimum 4-5 years work experience
Excellent command of English language for both oral and written communication
Attention to details
With analytical and problem-solving skills
Can multi-task and can work independently
Good coordination skills
With good attendance record
Experience in SAP system
Knowledge in shipping documentation
Relocation will not be considered within Chevron parameters.
Selected candidates will work in Philippines under the local payroll system and benefits.
Why join Chevron:
Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years
Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents
Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity
Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment
Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs
Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs
Recruitment Process and Onboarding during COVID 19 pandemic
HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at www.chevron.com.
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.