Chevron Corporation Customer Service Representative in Makati City, Philippines
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.Chevron is accepting online applications for the Customer Service Representative position through September 25, 2020 at 11:59 p.m. PH Time.Responsibilities for this position may include but are not limited to:
Manage all contacts received through phone, web and email from the shared group mailbox or US postal mail in relation to a variety of North America (US and Canada) consumer concerns. Proficiency in the consumer connection centers processes is required to handle complex cases (level 1 & 2), complaints and station commendations.- Participate in all safety programs and is expected to demonstrate Operation Excellence and Chevron Way behaviors- Perform various special assignments as directed by the Team Leader including statistical report preparation, research, and special project activities- Support the Supervisor or Subject Matter Expert in overseeing team operations and activities- Initiate, lead, and participate in process improvement efforts and work with other groups to achieve overall process standardization and improvement- Provide training for new hires and monitors trainees' performanceRequired Qualifications:
Bachelor’s degree graduate- 1-2 years of customer service experience in a BPO or call center industry- High level customer service orientation- Strong oral and written communications and interpersonal skills- Proficient in MS Office applications- Can work with minimal supervision- Open to shifting work schedule including night shift, mid shift, work on weekends and on holidays- Experience with Workday and ServiceNow is an advantageWhy join Chevron: • Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years•Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents•Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups•Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity•Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment•Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs•Chevron achieves operational resiliency thru the use of technology to enable employees to work from home amidst the COVID-19 pandemicRecruitment Process and Onboarding during COVID 19 pandemic:HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientationRelocation Options:Relocation will not be considered within Chevron parametersInternational Considerations:Expatriate assignments will not be considered
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at www.chevron.com.
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.