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Chevron Corporation Global Customer Service Center Performance & Benchmarking Specialist in Makati City, Philippines

Responsible for performance and benchmarking metrics and KPI development, reporting and tracking within the Global DS&C Customer Service E&D organization.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the Global Customer Service Center Performance & Benchmarking Specialist position through September 30, 2022 at 11:59 p.m. PH Time.

Responsibilities for this position may include but are not limited to:

  • The Global Performance & Benchmarking Specialist plays a critical role in driving the Global CSC E&D ( Enablement and Digitization) team's financial/ business planning, opex management, org capability and continuous improvement initiatives. It drives performance through regularly baselining, evaluating, monitoring and externally benchmarking cost, productivity and quality performance metrics.

  • It also helps drive strategic clarity, team engagement and alignment by organizing and facilitating GCSC E&D LT and extended LT meetings, Town Hall events and other stakeholder meetings which cover updates and exchanges of insights on important 'run' and 'change' Global CSC priorities.

  • It collaborates with other GCSC Advisors in executing various CSC advisory activities and initiatives, and supports the enterprise' Leading Performance efforts by acting as the Value Driver Coordinator (VDC) for Global CSC E&D.

Required Qualifications:

  • Excellent oral and written communication and interpersonal skills

  • Strong analytical and problem-solving skills

  • Has solid attention to detail

  • Strong facilitation skills

  • Demonstrated ability to work with a wide variety of stakeholders

  • Experience in Data Analytics and Visualization

  • Proficient in MS Office (MS Excel, PowerPoint, Teams, PowerBI, etc.)

    Working with us

    There are two Chevron companies operating in the Philippines: Chevron Holdings Inc orporated (CHI) and Chevron Philippines Incorporated (CPI) .

    CHI is a shared services center providing transactional, processing, and consulting services in the areas of f inance and accounting , information technology, supply chain management , h uman r esources, downstream c ustomer s ervice and m arketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines .

    CHI has received various recognition s as a top employer : the 2021 Asia’s Best Employer Brand Award ; 2021 Global Best Employer Brand Award ; 2020 HR Asia Best Companies to Work for in Asia ; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards .

    CPI ma rkets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

    At Chevron, we are committed to fostering diversity and inclusion at all levels of our compan y and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent i n the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the work place .

    Benefits

  • Competitive salary

  • Allowances, medical and optical reimbursements

  • Health care coverage for you and your eligible dependents

  • Robust employee centred programs for health and wellness

  • Time - off to promote healthy work-life balance or to care for your family

  • Annual corporate incentive bonus when the company meets established goals

  • Recognition & awards program

  • Long-term savings plan

  • Life insurance

  • Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

  • H ybrid work model - work remotely from home several days a week

    Connect with us:

    Facebook (https://www.facebook.com/Chevron/)

    Instagram

    L inkedIn (https://www.linkedin.com/company/chevron/life/ca8371ee-b5cf-419e-8620-daab24959545/)

    Twitter

    YouTube Chevron (https://www.youtube.com/watch?v=tg_3WcrCM_g)

    YouTube Caltex

    Chevron participates in E-Verify in certain locations as required by law.

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

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