Chevron Corporation Ordering Specialist in Makati City, Philippines
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Chevron is accepting online applications for the Ordering Specialist position.
Global Service Center Overview:
The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
Responsibilities for this position may include but are not limited to:
Primary point of contact for all Chevron and Texaco marketers, commercial & industrial customers, consumer products customers, installed customers, and all field sales and HQ personnel in NAL. Accountable for assessment and resolution of customer needs through direct interface or proper routing to the appropriate resource within the LBST. Accountable for all measured service levels.
Works with LBC Customer Sales Associates daily basis to ensure complete customer processes from order to invoice. Ensures process discipline and thorough communication on all order fulfillment activities. Maintains knowledge of business strategies and market activities and reacts accordingly to customer demands.
Partners with LBC Operational Excellence Process Coordinator to develop and implement resolutions to system and process issues related to customer service and order management. Also partners with Global Service Center counterparts to ensure orders are delivered within correct processes and are working together efficiently.
Performs daily SAP and Salesforce.com report generation to support various team initiatives.
Special Projects: called on in times of need to assist in customer events, sales meetings, and other projects that require LBC representation and order management knowledge.
Bachelor's Degree in any business-related course
Minimum of 2 years work experience
Good in oral and written communication
With analytical and problem-solving skills
Can work with minimum supervision
Willing to work on night shift and holidays
Fresh graduates are encourage to apply
Knowledgeable in SAP and salesforce
Experience in phone support function
Relocation will not be considered within Chevron parameters.
Selected candidate will work in the Philippines under the local payroll system and benefits.
Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to lesbian, gay, bisexual and transgender equality in the workplace.
Allowances, medical and optical reimbursements
Health care coverage for you and your eligible dependents
Robust employee centered programs for health and wellness
Time-off to promote healthy work-life balance or to care for your family
Annual corporate incentive bonus when the company meets established goals
Recognition & awards program
Long-term savings plan
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
Hybrid work model - work remotely from home several days a week
Chevron participates in E-Verify in certain locations as required by law.
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.