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Chevron Corporation Retail Technology Support Specialist - Direct Hire Contractor in Makati City, Philippines

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the Retail Technology Support Specialist - Direct Hire Contractor position through June 03, 2022 at 11:59 p.m. PH Time.

*Note that this is for 1 year contract employment only

Project description:

The 2020 Chevron Outdoor EMV Managed Upgrade Program is designed to provide specific project management support for Chevron- and Texaco-branded retail locations, including vendor help with site surveys and Point-of-Sale (POS) software and dispenser upgrades for Outdoor EMV . This dedicated team is available to retailers and marketers that sign up for assistance to enable EMV transaction processing at their stations and the stations they supply. Chevron’s Outdoor EMV Deployment Support Team (Support Team) will help sites prepare for the fraud liability shift and minimize downtime at stations during upgrades.

Responsibilities for this position may include but are not limited to:

  • Provides customer service, manages calls and performs problem resolution for all Company Operated, Retailer-Owned and Marketer stations throughout the United States

  • Supports and resolves COCO/CORO stores’ Point-Of-Sales (POS) and forecourt systems issues related to hardware, software, and programming.

  • Assists station personnel with basic POS, POS peripherals (such as printers, card terminals, scanners) and pump dispenser issues.

  • Ensures resolution of the site’s reported issues and escalates when needed.

  • Initiates service dispatches by engaging vendors of POS terminals, network devices, dispensers and its card terminals and telephony service.

  • Monitors issues, documents problems and solutions, and records all activity and communications accurately using team’s case management system.

  • Guides callers (store personnel and technicians) through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational at optimum.

  • Provides training for procedural problems associated with terminal and dispenser functionalities.

  • Resolves 90% of incoming problems through clear and effective verbal instructions on corrective action.

  • Analyzes issues, establishes priorities, anticipates consequences, makes decisions, and takes actions with fine attention to details.

  • Supports business’ program initiatives (such as grocery rewards loyalty)

  • Interfaces with the Retail Marketing (RMC), Retail Systems and North America Retail System Support, and other Chevron groups.

  • Can flex with callers’ personality and communication styles.

Required Qualifications:

  • Bachelor's Degree in any field

  • Proficient in the use of MS Office applications

  • Good oral and written communication skills

  • Strong interpersonal, organizational, and leadership skills

  • Good analytical and problem-solving skills

  • Can deliver effective presentations across a multi-cultural customer base

  • Open to night shift and shifting work schedules, can work on weekends and holidays for 24x7 team operation

  • With experience in dealing with US clients

  • Call center experience is a plus

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Working with us

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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Chevron participates in E-Verify in certain locations as required by law.

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.