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Chevron Corporation Service Associate - Direct Hire Contractor in Makati City, Philippines

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the Service Associate - Direct Hire Contractor position through December 23, 2021 at 11:59 p.m. PH Time.

*Note that this is for 1 year contract employment only

Responsibilities for this position may include but are not limited to:

  • Works on SAP billing front-end system edits, for orders received by NAL satellite systems (OCS and Chevron Business Point). Becomes an expert in all pre-processor edits through SAP.

  • Proactively monitors SAP sales orders on a daily basis to ensure that these are invoiced timely and accurately.

  • Ensures that daily held up sales orders in SAP are kept at a minimum and issues are raised and resolution coordinated with appropriate groups as E.B.S. Credit, LBST.

  • Ensures all cases/issues are closed in a reasonable period of time as determined by service level agreement

  • Works on global cancel & re-bill and manual billing process for NAL sales products with fundamental skills . Documents resolution of Cancel & Re-bills in salesforce and coordinates resolution of technical issues with Customer Sales Associates (CSA)

  • Analyzes customer problems/situations related to invalid entry of master data, pricing master data or billing information to determine a resolution. Continuously seeks ways to streamline admin requirements of customers in support of improving process efficiency where appropriate. Improves continual learning & building of expertise on SAP billing and pricing processes.

  • Partners with LBST CSAs in support of the sales process and ensure ease for customer that includes special handling requests.

  • Special Projects: called on in times of need to assist in customer events, quality improvement teams, and other projects that require billing knowledge.

  • Can act as a Critical Processor

  • Resource person for both billing and pricing processes

    Required Qualifications:

  • Bachelor's Degree in any business-related course

  • Minimum 2 years’ work experience

  • Excellent command of English language for both oral and written communication

  • Attention to details

  • With analytical and problem-solving skills

  • Can work independently

  • With good attendance record

  • Open to be assigned to night shift and to work on a shifting schedule, if needed

    Preferred Qualifications:

  • With experience in SAP

    Relocation Options:

    Relocation will not be considered within Chevron parameters.

    International Considerations:

    Selected candidates will work in Philippines under the local payroll system and benefits.

    Why join Chevron:

  • Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years

  • Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents

  • Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

  • Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity

  • Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment

  • Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs

  • Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs

    Recruitment Process and Onboarding during COVID 19 pandemic

HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation.

Chevron participates in E-Verify in certain locations as required by law.

Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.