Chevron Corporation Service Associate in Makati City, Philippines
This role provides business support to the Lubricants Business of Chevron. Transactions handled are for various sales and marketing support functions for North America customers.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Chevron is accepting online applications for the Service Associate position .
Global Service Center Overview:
The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
Responsibilities for this position may include but are not limited to:
Full accountability and ownership of order tracking process / inquiries for Marketer Served Account (MSA) customers for North America Lubricants Business Unit
Perform high level of engagement to stakeholders through email communications and outbound calls for follow ups
Analyzes customers’ problems related to order tracking concerns and offer potential resolutions
Responsible for SAP order management system and Chevron Business Point (CBP) proficiency
Document all customers' inquiries and update resolutions via Salesforce.com
Collaborate effectively with all work teams based on customer workflow quality improvements (e.g., Direct Account Support, Customer Success, Ordering Journey, Marketer Accounts Support, and Pricing Team)
Ensures all cases/issues are closed in a reasonable period as determined by service level agreement
Partners with Team Lead / Subject Matter Expert (SME) in Case Quality Review and provides feedback to other MSA Service Associates
Initiates, leads, and participates in process improvement efforts (e.g., customer workflow improvement and process efficiencies) and other initiatives as per business requirements arise.
Act as critical processor as part of team's business continuity process
Bachelor's Degree in Business or related course
Above average communication skills
Good eye for detail
Highly reliable and team player
Can work with minimum supervision
Willing to work on a night shift and holidays
Good to have:
Experience in order management, supply chain, purchasing or procurement
Experience in SAP system
Relocation will not be considered within Chevron parameters.
Selected candidate will work in the Philippines under the local payroll system and benefits.
Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to lesbian, gay, bisexual and transgender equality in the workplace.
Allowances, medical and optical reimbursements
Health care coverage for you and your eligible dependents
Robust employee centered programs for health and wellness
Time-off to promote healthy work-life balance or to care for your family
Annual corporate incentive bonus when the company meets established goals
Recognition & awards program
Long-term savings plan
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
Hybrid work model - work remotely from home several days a week
Chevron participates in E-Verify in certain locations as required by law.
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.