Chevron Corporation Customer Support Representatives in Makati, Philippines
Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Chevron is accepting online applications for the position of Customer Support Representatives located in Makati City, Philippines through February 28, 2019 at 11:59 p.m. (Eastern Standard Time).
Responsibilities for this position may include but are not limited to:
First point of contact of all employees including senior leaders for inquiries and transactions covering all aspects of Human Resources. Escalate cases to Functional Specialists, as needed.
Handle and manage all HRSS service catalog inquiries received through all channels (telephone, chat, email, fax or postal mail).
Leverage procedures, policy manuals, knowledge databases, other reference materials, etc. to respond and resolve employees’ and managers’ inquiries.
Provide excellent customer service to HR customers.
Promote the use of HR self-service tools by educating employees and managers on how to use the tools efficiently.
Utilize ServiceNow to manage a case’ life cycle.
Document all employee inquiries, issues, and transactions in ServiceNow as required.
Monitor dashboards to ensure adherence to SLAs and performance metrics.
Monitor all transactions and incidents to completions and closure
Bachelor’s degree graduate, preferably in Human Resources, Business or related field
At least 2 years of customer service experience in a BPO or call center industry
High level of customer service orientation
Strong oral and written communications and interpersonal skills
Proficient in MS Office applications
Can work with minimal supervision
Open to night shift and shifting work schedule, work on holidays
Experience with Workday and ServiceNow is an advantage
Relocation will not be considered within Chevron parameters.
Selected candidates will work in Philippines under the local payroll system and benefits.
Regulatory Disclosure for US Positions:
Chevron is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Review federal laws protecting equal rights for applicants and employees (EEO is the Law)
Chevron participates in E-Verify in certain locations as required by law.
For more information about E-Verify please click on a link below.
E-Verify Poster (English) or E-Verify Poster (Spanish)