Chevron Corporation Retail Technology Support Center Specialist (DHC) in Makati, Philippines
Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Chevron is accepting online applications for the position of Retail Technology Support Center Specialist (Direct-Hire Contractor) located in Makati City, Philippines through August 21, 2018 at 11:59 p.m. (Eastern Standard Time) .
Responsibilities for this position may include but are not limited to:
Supports and resolves stores' Point-Of-Sales (POS) issues related to hardware and software applications, assists store personnel with basic POS, printers, and pump issues
Tracks incidents, documents problems and solutions, and records all activity and communications
Guides Retailer or Retailer representative through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational
Provides training for procedural problems associated with terminal functionality
Resolves 90% on going problems through verbal instructions on corrective action
Initiates service dispatches to the various vendors of terminals
Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail
Monitors the resolution of the problem and status of the call, escalates issues as necessary
Interfaces with other groups
Bachelor's Degree in any field
Proficient in the use of MS Office applications
Good oral and written communication skills
Strong interpersonal, organizational, and leadership skills
Good analytical and problem-solving skills
Can deliver effective presentations across a multi-cultural customer base
Open to night shift and shifting work schedule, work on weekends and holidays, for 24x7 team operation
Call center experience is a plus
With experience in dealing with US clients
Relocation will not be considered within Chevron parameters.
Selected candidates will work in Philippines under the local payroll system and benefits.