Chevron Corporation Retail Technology Support Center Specialist (DHC) in Makati, Philippines

Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the position of Retail Technology Support Center Specialist (Direct-Hire Contractor) located in Makati City, Philippines through August 21, 2018 at 11:59 p.m. (Eastern Standard Time) .

Responsibilities for this position may include but are not limited to:

  • Supports and resolves stores' Point-Of-Sales (POS) issues related to hardware and software applications, assists store personnel with basic POS, printers, and pump issues

  • Tracks incidents, documents problems and solutions, and records all activity and communications

  • Guides Retailer or Retailer representative through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational

  • Provides training for procedural problems associated with terminal functionality

  • Resolves 90% on going problems through verbal instructions on corrective action

  • Initiates service dispatches to the various vendors of terminals

  • Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail

  • Monitors the resolution of the problem and status of the call, escalates issues as necessary

  • Interfaces with other groups

Required Qualifications:

  • Bachelor's Degree in any field

  • Proficient in the use of MS Office applications

  • Good oral and written communication skills

  • Strong interpersonal, organizational, and leadership skills

  • Good analytical and problem-solving skills

  • Can deliver effective presentations across a multi-cultural customer base

  • Open to night shift and shifting work schedule, work on weekends and holidays, for 24x7 team operation

  • Call center experience is a plus

  • With experience in dealing with US clients

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidates will work in Philippines under the local payroll system and benefits.