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Chevron Corporation Ombuds Manager in Perth, Australia

Chevron is one of the world's leading integrated energy companies. Offering some of the most dynamic career opportunities in the industry, Chevron Australia leads the development of two of Australia’s largest natural gas facilities - the Gorgon and Wheatstone Projects - and manages world-class operations and exploration activities.

Chevron Australia has an exciting opportunity for an experienced Ombuds Manager to join the Global Ombuds Management department. This permanent role will be based in Perth and will report to the Ombuds Manager, Global.


The Global Ombuds office provides an alternative, neutral and independent avenue for employees to express work-related concerns in total confidentiality without fear of retaliation. Ombuds managers are impartial dispute resolution practitioners operating outside the normal chain of command, who are authorised to respond to and assist in resolution of employee complaints and concerns.

Responsibilities for this position may include but are not limited to:

  • Manage processes and procedures for fulfilling mandate of Office of the Ombuds

  • Provide employees with a safe, confidential resource to address work related questions or concerns

  • Facilitate "informal" mediation to allow employees to address issues with a neutral party

  • Develop and manage the informal means to resolve work-related concerns effectively, quickly, and fairly

  • Manage confidentiality of information and prevents unauthorised disclosure or access to records

  • Protect information from being called upon as testimony in formal processes within or outside the Company

  • Assure anonymity for employees reporting illegal activities or violations of Company compliance, environmental, safety and health policies to the Office of Global Ombuds

  • Prepare and present reports to management with sensitivity and confidentiality

  • Counsel different levels of management to ensure awareness of type and extent of problems occurring

  • Proactively counsel and influence management on strategies to address recurring workplace problems while preventing any communications from breaching confidentiality or anonymity

  • Exercise discretion whether to act upon an individual's concerns and may initiate actions directly on problems he/she perceives. With employee's permission, research facts and provide informal mediations

  • Partner with the team to deploy a global communications strategy (in-person, brochure, Web) that informs and educates client base of availability and purpose of Ombuds office in addressing workplace questions or concerns

  • Adhere to The Ombudsman Association Code of Ethics and Chevron's standards of practice. develop and extend professional competency by completing courses in mediation, dispute resolution, and other relevant training

Required Qualifications:

  • Bachelor’s degree holder

  • Minimum 5 years Ombuds, human resources, mediation or other related industry experience

  • Demonstrated supervisory/management experience

  • Demonstrated experience handling a wide variety of employee and employment issues

  • Demonstrated excellent oral and written communication skills, including presentations at all levels of the organisation

  • Cultural sensitivity to all employees in the countries where Chevron does business

  • Models the highest standards of integrity and ethical conduct in all business dealings and communications

  • Well-developed planning and organisational skills including multi-tasking and time management

  • Extensive knowledge of employment law, and industry and organisational practices

  • Ability to travel (estimated 40%), including domestic Australia (site and offshore) and international.

Preferred Qualifications:

  • Demonstrated mediation / dispute resolution experience

  • Excellent team player and self-starter with drive and resilience

  • Demonstrated confidentiality, sound judgment, tact, discretion, and professionalism

  • Demonstrated ability to quickly and effectively build trust and rapport with all levels of employees

  • Experience working with unions and represented employees

  • Ombuds certification through the International Ombuds Association.

Why join Chevron:

  • Chevron is one of the world’s leading integrated energy companies and has been present in Australia for more than 60 years

  • You will be provided a competitive package and an opportunity to contribute to two of Australia’s largest natural gas facilities

  • Chevron offers career development opportunities to all employees including onboarding, training and development, mentoring, volunteering opportunities and networking groups

  • Chevron is proudly recognised as an employer of choice, guided by a vision of diversity, inclusion and committed to equal employment opportunity

  • Chevron supports work-life balance and offers employees access to various health and wellness programs

  • A nine-day fortnight is offered for eligible roles

We actively encourage applications from Australian Aboriginals, women, mature age applicants, candidates with disabilities and those with diverse cultural backgrounds. To be a part of our success, apply now.

Position Close Date: Monday 19 August 2019, 3pm WST